Shipping Return & Refund Policy

SHIPPING & DELIVERY POLICY

Shipping Methods

BOBS Auto Services utilizes multiple shipping methods, including Less-Than-Truckload (LTL) shipments through Worldwide Express for heavy parts like engines and transmissions. Other methods include FedEx, UPS, USPS, and regional freight carriers based on part type and destination.

Delivery Timeframes

  • Standard Delivery: Typically takes 7–14 business days
  • Expedited Delivery: Available at extra cost; delivery in 3–5 business days
  • Local Delivery: Offered within select areas near our warehouses; may arrive same day or next day
  • Processing Time: Orders are processed within 1–2 business days
  • Tracking Information: Sent via email with carrier tracking number upon shipment

Shipping Eligibility & Restrictions

  • We ship only within the continental United States (48 states)
  • No deliveries to PO Boxes, freight forwarders, or hotels
  • Shipping to an address different from billing? We require:
    • Valid photo ID of the cardholder and receiver
    • Copy of the payment card used

Freight Shipping Requirements (LTL)

  • Heavy items (e.g., engines/transmissions) ship via LTL freight
  • Requires a commercial address with forklift or loading dock
  • Residential addresses will incur extra charges—even if business is registered at the location
  • If no commercial address, pickup is possible at the nearest freight terminal
  • Must provide a valid daytime phone number for freight coordination

Shipping Rates

  • Free standard shipping applies to:
    • Orders above $3,000
    • Commercial deliveries with forklift/dock access
    • Orders from veterans, single mothers, low-income families, and returning customers
  • For others, shipping is calculated based on weight, size, delivery location, and service level
  • Exact charges shown at checkout or provided by your sales rep

Delivery Scheduling

  • Customers may request a specific delivery date to align with mechanic appointments
  • Carrier delivery dates are estimates only; delays may occur due to weather, access issues, or carrier exceptions

Missed or Delayed Deliveries

  • Missed freight deliveries may incur re-delivery fees
  • BOBS Auto Services is not responsible for delays caused by carriers or missed appointments

FREQUENTLY ASKED QUESTIONS (FAQs)

Q: Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number via email. You can also contact us with your invoice number for help tracking.

Q: Do you ship internationally?
No. We currently ship only within the United States (48 contiguous states).

Q: Do you deliver to PO Boxes?
No. Only valid physical addresses are accepted.

Q: Can I expedite shipping?
Yes. Expedited delivery (3–5 business days) is available at an added cost based on order weight, size, and location.

Q: Do you offer local delivery?
Yes. For nearby customers, we provide local delivery—often same-day or next-day.

RETURN POLICY

Return Eligibility

  • All returns must be authorized and issued a Return Merchandise Authorization (RMA) number
  • Returns accepted within 10 calendar days of delivery unless otherwise noted
  • Returned items must be:
    • Unused, uninstalled, and undamaged
    • In original condition
    • Packaged securely in the original or equivalent packaging
  • Do not install incorrect items; installed parts cannot be returned

Return Restrictions

  • We do not accept returns on:
    • Used, installed, or disassembled parts
    • Electrical/electronic items that have been opened
    • Parts returned without approval or past 30 days
    • Damaged parts due to improper installation or mishandling
    • Opened repair manuals or software

Return Shipping Responsibility

  • Customers are responsible for all return shipping costs
  • Must ship returns with tracking and insurance
  • Clearly label the RMA number on the outside of the return package

Damaged or Incorrect Shipments

  • Inspect shipments upon delivery
  • Do not accept or sign for visibly damaged freight—note the damage on the Bill of Lading and return to sender
  • If damage is found after unattended delivery:
    • Take photos immediately
    • Notify us and the shipping carrier within 24 hours
  • Installed incorrect or damaged parts are not eligible for return or refund

REFUND & CANCELLATION POLICY

Refund Process

  • Returns are inspected within 14 business days of arrival
  • Refunds are credited to your original payment method
  • Shipping charges are non-refundable
  • Refund applies to the part price only, minus discounts or applicable fees

Restocking Fees

  • A 15–25% restocking fee applies to all returns, based on part type and condition

Order Cancellations

  • Orders cannot be canceled once processing begins
  • If an order is canceled after payment but before shipment, a 25% cancellation fee may apply and be deducted from deposit or refund
  • Order changes (address, part type, payment method) are not accepted after confirmation

CORE RETURN POLICY (If Applicable)

  • Cores must be returned within 30 days and be rebuildable (no cracks, broken parts, or missing components)
  • Cores must be returned in similar packaging to prevent damage
  • Core refunds processed within 10 business days after inspection
  • Customer is responsible for return shipping unless otherwise stated

LIABILITY & INSTALLATION DISCLAIMER

  • All parts must be installed by a certified ASE mechanic
  • Must follow OEM installation procedures
  • We are not responsible for:
    • Improper installation
    • Misdiagnosis
    • Labor costs, storage, or towing
    • Vehicle downtime or consequential damages
  • Installed items are non-returnable

LIMITATIONS & LEGAL DISCLAIMERS

  • All warranties are non-transferable
  • No exchanges—only return and reorder
  • Claims and disputes must be submitted in writing within 7 days of delivery
  • External part appearance (rust, dirt, etc.) is not covered under return/refund policy
  • Mileage on used parts is approximate and not guaranteed

CUSTOMER SUPPORT

For support, returns, or warranty claims, contact: