Return & Refund Policy

Return, Refund & Replacement Policy

At Bob’s Auto Services, we’re committed to quality and transparency. We understand that sometimes things don’t go as planned—and we’re here to help. This policy outlines your rights, our processes, and the limitations regarding returns, refunds, replacements, and related claims. By purchasing from Bob’s Auto Services online, over the phone, or in person, you agree to the terms below.

1. Return Eligibility

  • All returns must be pre-authorized. You must contact us to request a Return Merchandise Authorization (RMA) number before sending anything back.
  • Timeframe: Returns must be requested within 10 calendar days from the delivery date.
  • Condition of Parts:
    • Items must be unused, uninstalled, undamaged, and in original or equivalent packaging.
    • Installed, disassembled, or altered items cannot be returned.
    • Returned items must match the original purchase (verified by VIN, part number, or images).
  • Packaging: Use secure packaging equivalent to original. Items damaged in return transit due to poor packaging are not eligible for refund.

2. Non-Returnable Items

  • Installed, used, tampered, or disassembled parts
  • Electrical/electronic items that have been opened or connected
  • Repair manuals, diagrams, or software once opened
  • Returns requested after 30 calendar days
  • Items damaged due to improper installation, mishandling, neglect, or abuse
  • Parts returned without a valid RMA number

3. Return Shipping Responsibility

  • The customer is responsible for all return shipping costs unless the return is due to an error on our part.
  • Return shipments must include tracking and insurance.
  • The RMA number must be clearly written on the outer packaging.
  • We are not responsible for packages lost or damaged in transit during return shipping.

4. Return Inspection & Restocking Fees

  • Returned items are inspected upon arrival. Refunds or replacements will not be issued until the inspection is complete.
  • Items failing inspection (e.g., used, damaged, altered) will not be refunded.
  • A restocking fee of 15% to 25% may be applied based on the part’s type, condition, and market impact.
  • If only a partial return is approved, we may offer store credit instead of a full refund.

5. Order Cancellations & Changes

  • Orders cannot be changed or canceled once processing or dismantling begins.
  • Orders canceled after payment but before shipment may incur a 25% cancellation fee.
  • Orders may not be altered after confirmation.

6. Replacement Policy

  • If your part is defective, damaged, or incorrect, we will offer a replacement after documentation is reviewed.
  • We reserve the right to inspect returned items before issuing a replacement.
  • If the correct part is not available, you may be offered a refund or store credit.
  • Installed incorrect parts are ineligible for replacement.

7. Damaged, Incorrect, or Lost Shipments

  • Inspect shipments immediately upon arrival.
  • If damage is visible, refuse delivery and note the damage on the BOL.
  • If damage is found later:
    • Take detailed photos
    • Notify us within 48 hours
    • Retain all packaging materials
  • Claims filed after 48 hours or without documentation may be denied.

8. Refund Processing

  • Refunds are processed to the original payment method within 14 business days of approved inspection.
  • Refunds apply to the part price only. Shipping fees are non-refundable.
  • Refunds may be partial if the returned part is not in original condition.

9. Core Return Policy (If Applicable)

  • Cores must be returned within 30 days of delivery and be rebuildable.
  • Return packaging must prevent damage.
  • Core refunds are processed within 10 business days of inspection.

10. Installation Requirements & Liability Disclaimer

  • Parts must be installed by a certified ASE mechanic.
  • We are not responsible for:
    • Improper installation
    • Misdiagnosis
    • Labor costs or vehicle downtime
  • Installed items are non-returnable and non-refundable.

11. Claim Filing and Documentation

  • Submit a request within 10 days of delivery or issue.
  • Include order number, photos, shipping label, installation proof, and explanation.
  • Diagnostic codes may be required for engine/electrical parts.

12. Fraud Prevention & Verification

  • We reserve the right to refuse returns where fraud or abuse is suspected.
  • Proof of purchase and ID verification may be required.

13. Legal Disclaimers & Limitations

  • Warranties are non-transferable and apply to the original purchaser.
  • No exchanges—return and reorder if needed.
  • Disputes must be submitted within 7 calendar days of delivery.

14. Governing Law & Jurisdiction

  • This policy is governed by California law.
  • All legal matters must be resolved in Alameda County, CA.

15. Contact for Returns or Claims