Shipping Policy

Shipping Policy

Bob’s Auto Services
We’re committed to delivering your parts securely and on time. This Shipping Policy outlines processing times, shipping methods, delivery expectations, and what to do in the rare event of shipping issues.

1. Order Processing Time

  • Online Orders: Processed within 1 to 3 business days after payment confirmation.
  • Phone Orders: Processed within 1 to 3 business days after order confirmation and payment verification.
  • Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Methods & Carriers

  • We work with UPS, FedEx, USPS, and regional freight providers.
  • Shipping method depends on order size, weight, and destination.

3. Shipping Zones & Delivery Times

  • Domestic (U.S. Only):
    • Standard Ground Shipping: 3 to 7 business days
    • Expedited Shipping: Available upon request for an additional fee.
  • International:
    • Currently, we only ship within the United States.
    • Contact us directly for special cases.

4. Shipping Costs

  • Calculated based on weight, dimensions, and destination.
  • Online orders show charges at checkout; phone orders will receive a quote.
  • Free shipping may apply and will be stated when applicable.

5. Additional Charges (If Applicable)

  • Residential delivery fees
  • Liftgate or inside delivery for heavy freight
  • Remote area and fuel surcharges
  • Storage/detention fees
  • Customs or duties (if applicable)

6. Shipping Address Requirements

  • Provide complete and accurate addresses when ordering.
  • We are not responsible for delays due to incorrect addresses.
  • Contact us immediately to request address changes. Not guaranteed after processing.

7. Order Tracking

  • You’ll receive an email with tracking number once your order ships.
  • Use the carrier’s website to track delivery status.

8. Shipping Damage or Loss

  • Inspect all deliveries immediately.
  • If damage is visible, note on the delivery receipt and take photos.
  • Report concealed damage within 48 hours with photos.
  • We’ll assist in resolving lost shipment issues with the carrier.

9. Large or Heavy Items (Engines, Transmissions, etc.)

  • Shipped via freight carriers
  • Signature required upon delivery
  • Inspect and document any damage before signing
  • Delivery times may vary based on carrier availability

10. Shipping Restrictions

  • We comply with all applicable shipping laws.
  • Some items may be restricted (e.g., hazardous or oversized goods).

11. Shipping Delay Policy

  • Delays may occur due to weather, carrier issues, address errors, or supply disruptions.
  • We will notify you via phone or email in case of delay.

12. Cancellation Due to Delay

  • You may cancel if there is a significant delay.
  • Cancellations follow our Return & Refund Policy, including applicable fees.

13. Customer Support