Terms and conditions

1. Acceptance of Terms

Welcome to Bob’s Auto Services (“we,” “us,” or “our”). By accessing, browsing, or using our website located at https://bobsautoservices.com (the “Site”) and any related services we provide (collectively, the “Services”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, please do not use or access the Site or Services.

2. Eligibility

You affirm that you are at least 18 years old and capable of entering into a binding contract. By using the Site or Services, you represent and warrant that you meet these eligibility requirements.

3. Use of the Site and Services

You agree to use the Site and Services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Site to upload, post, or transmit any unlawful, harmful, defamatory, obscene, or otherwise objectionable material.
  • Interfere with or disrupt the operation of the Site or servers or networks connected to the Site.
  • Use any automated system, robot, spider, scraper, or other means to access the Site for any unauthorized purpose.
  • Attempt to gain unauthorized access to other users’ accounts or computer systems.
  • Resell or distribute any products or services obtained through the Site without prior written permission from Bob’s Auto Services.

4. Account Security

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use or security breach.

5. Product Descriptions and Images

We strive to display product information and images accurately. However, actual products may vary slightly in appearance, color, or features from those shown on the Site. All images are for illustrative purposes only, and we do not warrant that the descriptions or images are error-free.

6. Pricing, Payment, and Order Acceptance

All prices listed on the Site are in U.S. Dollars and are subject to change without notice. Applicable taxes, shipping fees, and other charges will be added at checkout.

Orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product information, or suspected fraudulent activity.

Payment must be made using valid payment methods accepted by us. We reserve the right to verify your payment information and charge your payment method prior to fulfilling your order. If payment authorization fails, your order may be canceled.

7. Shipping and Delivery

We will ship products according to the shipping method selected during checkout. Shipping times are estimates and not guaranteed. We are not liable for delays caused by carriers or circumstances beyond our control.

8. Returns, Refunds, and Warranty

Please refer to our separate Returns Policy and Warranty Policy documents available on our Site for detailed information regarding returns, refunds, and warranty coverage. By purchasing products from us, you agree to abide by these policies.

9. Intellectual Property Rights

All content on the Site, including text, images, logos, graphics, software, and trademarks, is the property of Bob’s Auto Services or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from such content without express written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Bob’s Auto Services, its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from or related to your use of the Site or Services, including product defects, delays, or interruptions.

11. Indemnification

You agree to indemnify, defend, and hold harmless Bob’s Auto Services and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your violation of these Terms or your use of the Site or Services.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of California, USA, without regard to conflict of law principles. You agree that any disputes arising under or related to these Terms will be subject to the exclusive jurisdiction and venue of the state and federal courts located in California.

13. Dispute Resolution and Arbitration

You agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Site shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, held in California. This arbitration agreement limits your right to bring lawsuits or participate in class actions.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page, with an updated effective date. Your continued use of the Site after changes constitute acceptance of the revised Terms. We encourage you to review the Terms regularly.

15. Severability

If any provision of these Terms is found invalid or unenforceable by a court of law, that provision shall be severed, and the remaining provisions shall remain in full force and effect.

16. Force Majeure

We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, government restrictions, or technical failures.

17. Contact Information

  • Email: [email protected]
  • Phone: +1-888-811-2959
  • Mailing Address: 26536 Ruether Ave Ste 610, Santa Clarita, CA 91350

SMS Services Policy

At Bob's Auto Services ("we," "us," or "our"), we are committed to providing a clear and transparent SMS service experience. This section of our Terms and Conditions outlines the terms and conditions under which you may opt in and opt out of our SMS services, in compliance with the TCR (The Campaign Registry) Guidelines and relevant laws. By providing your phone number and opting in to receive SMS messages, you consent to the practices outlined below.

1. HOW TO OPT-IN

  • Verbal Consent: During a conversation with a representative.
  • Online Form: By submitting your phone number on our website and checking the box to consent to receive SMS communications.

By opting in, you agree to receive SMS communications, including but not limited to order updates and transactional notifications related to our products and services.

2. OPT-IN CONFIRMATION MESSAGE

Upon opting in, you will receive an initial confirmation message. This message will confirm your subscription and provide instructions for opting out or receiving assistance.

Opt-In Message:
“Thank you for opting into SMS messages from Bob's Auto Services. To opt out at any time, reply STOP. For assistance, reply HELP. Message and data rates may apply. Messaging frequency may vary.”

3. HOW TO OPT-OUT

  • Reply to Any SMS Message: Reply "STOP" to any SMS message you receive from us.
  • Call Toll-Free: Call +888-811-2959
  • Email: Email us at [email protected] to request removal from our SMS list.

Opt-Out Message:
“Thank you for opting out of SMS messages from Bob's Auto Services. You will not receive any further SMS communications. To opt back in at any time, reply START.”

4. HELP MESSAGE

Help Message:
“Thank you for contacting Bob's Auto Services. For immediate assistance, please call +888-811-2959 or visit www.bobsautoservices.com. Message and data rates may apply.”

5. STANDARD MESSAGING DISCLOSURES

  • Message and data rates may apply, depending on your carrier and mobile plan.
  • Message frequency may vary based on your interactions with us.
  • You can opt out at any time by texting “STOP.”
  • For help, reply “HELP” or visit our Privacy Policy and Terms and Conditions pages.

6. SHARING OF INFORMATION

We respect your privacy. Your phone number or SMS opt-in information will not be shared with any third-party or affiliate company for marketing purposes. We do not sell, rent, or lease your phone number or personal information to any external parties. Your information will only be used for sending you transactional SMS messages related to Bob's Auto Services services, such as order updates, shipping status, and account-related notifications.

7. MESSAGE FREQUENCY

The frequency of SMS messages may vary based on your interactions with us. You may receive updates related to order status, service-related notifications, and other transactional communications relevant to our services.

8. LEGAL COMPLIANCE

Bob's Auto Services is fully compliant with the Telephone Consumer Protection Act (TCPA), Cellular Telecommunications and Internet Association (CTIA) guidelines, and The Campaign Registry (TCR) guidelines regarding SMS communications. By opting in, you confirm that you have read and understood these terms and that you provide express consent to receive SMS messages.

9. CONTACT US

Final Note:
By using our website or services, you confirm that you understand and agree to all the terms outlined in our Terms and Conditions and SMS Services Policy.